Important update: Domain contact details now require validation

Starting from 1st January 2014, ICANN (the governing body for top level domain names) is introducing a new process that requires domain registrants to validate their contact details via the email address held against their domain.


How does validation work?

When a domain name is registered, transferred or due to renew, you will receive an email entitled ‘Registrant validation email’ from our domains partner. This will contain a link asking you to validate your email address. It is imperative that you do not ignore this email, and validate your email address via the link provided as soon as possible.


How long do I have to validate my email address?

You need to validate your email address within 15 days from the point that you first receive the notification. Further reminders will be sent on days 5, 10 and 13 of this 15 day period to ensure that you don’t forget to validate your details.


What happens if I don’t validate my email address?

If you fail to validate your details within 15 days of the initial notification, your domain will be suspended and any website/email using this domain will be unavailable. Your domain can be reactivated, but this process may take up to 72 hours.


How can I ensure I don’t miss these important verification e-mails?

Please contact us to use our check and update service. Take this opportunity to ensure that your registrant/company contact details are all up-to-date.

This service is available to all existing clients at the reduce cost of £25.00 + VAT per domain. (Offer available until 28th February 2014)