UK Domain Terms and Conditions

.UK Domain Name Registration

Terms and Conditions for S2 Internet Limited

How to contact us 

S2 Internet Limited
Crown House

28 Winchester Road
Romsey

SO51 8AA

Tel: 01794 330690
Email: domains@s2internet.co.uk

Please contact us using one of the contact methods above about issues relating to domain names between 9 am and 5 pm Monday to Friday excluding bank holidays. Outside of those times we recommend you email domains@s2internet.co.uk. We aim to respond to your contact within 2 business days and aim to resolve any issues you have within 5 business days.

To register a domain name

Please send an email to domains@s2internet.co.uk with details of the domain name you wish to register and full contact details. A member of our team will aim to make contact with you within 2 business days with further instructions and with details of how to pay.

Reporting abuse and complaints

If you wish to raise a complaint about abuse you have received (for example phishing scams, spam emails etc.), please contact us at domains@s2internet.co.uk with as much detail about the abuse. We will investigate your complaint as soon as possible.

If you wish to make a complaint about a service you have received, please submit an email to us at domains@s2internet.co.uk including as much detail from the issue you have. We will acknowledge your complaint within 2 business days and aim to resolve any issues within 5 business days.

If you’re not happy with the initial outcome of your complaint, then you are able to escalate your issue to Nominet (the .UK registry) here:
http://www.nominet.uk/resources/complaints

 

Nominet’s Terms and Conditions

When registering a domain name with us you agree also to Nominet’s domain name registration Terms and Conditions: http://www.nominet.org.uk/go/terms

Domain name charges and other information

  • Domain names registered with Nominet (the .UK registry) are £20 + VAT per annum.
  • Registrations are made initially for a minimum of a two-year term.
  • You will need to make payment in advance by cash, cheque or bank transfer (details provided when you submit a domain).
  • If a domain name cannot be registered, we will offer you an alternative domain name option to register.
  • If you decide not to proceed you will be fully refunded within 5 business days.
  • If you decide to move your domain to another registrar or service provider, there is a termination charge of £32.50 + VAT to cover administration.

Renewing domain names 

All domains are renewed on an annual basis, we will send out renewal invoice and reminder at least 30 days before expiry. We will send the renewal reminder to the postal address on the account, it is the registrant’s responsibility to make sure their contact details are up to date. WE takes no responsibility if your domain renewal fails due to your contact details being incorrect.

If you do not wish to renew a domain, please make sure you contact us a minimum of 7 days before your domain expires by emailing us at domains@s2internet.co.uk.

Upon receiving cleared funds, your domains will be auto renewed on the day of the domain name expiring.

Expiring domain names

If you do not renew your domain before its expiry date it will have all services, we provide suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee.

After 30 days your domain will be suspended and will go into a 60-day grace period which you can still renew your domain name but with an additional redemption fee of £100 + VAT. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar. WE will not guarantee the renewal of a domain name.

In renewing this domain(s) you are agreeing to the registrars (S2 Internet Limited) and the registries (Nominet) terms and conditions.

 

Domain Names

  • For domain enquiries, abuse notification (i.e. phishing scams, spam emails etc.) and complaints, please contact our support team on 01794 330690, outside these hours please email domains@s2internet.co.uk
  • All complaints will be investigated, we will aim to reply to all other queries within 2 business days and aim to resolve any issues within 5 working days.
  • At S2 Internet Limited we like to think we get it right all the time, every time but the truth of it is everyone gets it wrong from time to time. We can only improve on our services with valid feedback from you, our customers. If you wish to make a complaint about a service you have received, please submit an email to us at domains@s2internet.co.uk including as much detail from the issue you have. We will acknowledge your complaint within 2 business days and aim to resolve any issues within 5 business days.
  • If you’re not happy with the initial outcome of your complaint, then please feel free to escalate your .UK issue to Nominet (the .UK registry) here: http://www.nominet.uk/resources/complaints
  • S2 Internet Limited charge £20 + VAT per domain name which covers an initial 2-year period. We charge £32.50 + VAT for cancellations, changes of registration of transfers.
  • To place an order, please email domains@s2internet.co.uk
  • Renewals, we will write and post you an invoice at least 30 days before your domain name is due to expire to ensure you have optimum time to evaluate if you would like to keep the domain name. Should you wish to keep the domain name, you simply need to settle the invoice confirming you are happy to renew.
  • You, the client is responsible for ensuring we have the correct contact details for your domain name and S2 Internet Limited take no responsibility if your domain name renewal fails due to your contact details being incorrect.
  • If we do not receive payment by the renewal date, we will follow up with a phone call to discuss the renew. We assume that a lack of response to our renewal reminders is confirmation that you no longer need or require the domain name and after 30 days your domain will be suspended and will go into a 60-day grace period which you can still renew your domain name but with an additional redemption fee of £100 + VAT. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar. S2 Internet Limited will not guarantee the renewal of a domain name.
  • By purchasing or renewing a domain via S2 Internet Limited, you are accepting our terms and conditions.